Returns and exchanges
This page is being finalised. Anything marked [TO FILL: …] is a placeholder for the owner to complete. It is not legal advice, and a lawyer should review it before launch.
Pieces are printed on demand after you confirm, so we exchange a size or reprint a fault. We do not keep a shelf of spare stock to refund from.
- Exchange window
- 7 days
- Exchange delivery
- [TO FILL: who pays exchange delivery]
- Fault window
- [TO FILL: damaged-item window]
Size exchange
Wrong size? Tell us within 7 days of delivery. The piece must be unworn, unwashed and in its original condition. We send the new size and arrange collection of the first one.
Who pays for an exchange
[TO FILL: who pays exchange delivery]. We tell you the cost before we print the replacement, so there is no surprise at the door.
Damaged or misprinted
If a piece arrives damaged, stained or misprinted, send photos within [TO FILL: damaged-item window]. We reprint a fault that is ours. You do not pay for that reprint.
Refused parcels
Confirm an order only if you will accept it. A refused parcel costs the print and two trips. After a refusal we may ask for a second confirmation before the next order.
Cancellation
You can cancel for free until we confirm the order. Once we have confirmed and printing has started, the piece is being made for you and cannot be cancelled. Rights under Moroccan Law 31-08 still apply.
How to ask
Write to [TO FILL: email] or call [TO FILL: phone], and include your order number. If WhatsApp is live on the site, that is the fastest way.